COVID-19 pandemic Boundless response update

Due to the COVID-19 pandemic, effective immediately, our adult day services, vocational habilitation, and the employment services programs in all regions will suspend operations.  We anticipate this suspension continuing through at least Friday, April 3, 2020. As the situation develops, we will provide further information.  Staff will be available by phone or in-person to family members and/or providers on Monday, March 16, 2020, to help with any transition challenges or contingency plans. We understand this situation may be challenging for you and your family member and will assist as much as we can.

In addition, effective Friday, March 13, 2020 at 10 p.m., we are restricting access to all of our intermediate care facilities (ICFs) to residents and staff only. This restriction will remain in place until at least Friday, April 3, 2020. If a resident chooses to leave, we will require documentation from their healthcare provider that same day confirming they have not come into contact with any communicable diseases before they can re-enter the ICF.

If the program serving your loved one is not one of those referenced above, services will continue as normal. However, this is a rapidly changing situation and additional Boundless programs may be impacted with little or no notice. We encourage you to begin considering alternate arrangements should your program be affected.

Please direct all questions related to the Boundless response to the COVID-19 pandemic to our hotline: 1-888-901-3477.

These difficult decisions were made in the interest of maintaining the health and wellbeing of the individuals we serve. We understand the hardship they may cause and appreciate your patience during this unprecedented outbreak. We are deeply committed to the welfare and protection of the people we serve as well as the staff who provide services. We are taking these measures for what we hope will be a relatively short time in the name of safety and health.

As the situation progresses, we will continue to follow recommendations from the state of Ohio, the Centers for Disease Control and Prevention (CDC), and the World Health Organization (WHO).

In the interest of keeping you and your family healthy, we encourage everyone to do the following:

  • wash hands often with soap and water for at least twenty seconds
  • avoid touching eyes, nose, and mouth with unwashed hands
  • avoid close contact with people who are sick
  • stay home when you feel sick and keep your immune system strong by eating healthy foods, drinking plenty of water, and getting enough rest
  • cough or sneeze into an elbow or use a tissue and place it immediately in the trash
  • clean and disinfect frequently touched objects and surfaces frequently

To follow further developments, please look to our website:, Facebook page, and continue to check your email.